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  1. Premier Technologies - making customer interactions work

    With over 20 years of experience, Premier Technologies is one of Australia?s most skilled providers of customer contact centre solutions. Premier delivers its ...
    CRM3
    IVR2
    online chat2
    CTI2
    call centre2
    speech recognition1
    interactive voice response1
    voice recognition1
    eCRM1
    bill pay1
    email management1
    workforce management1
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    web collaboration1
    computer telephony integration1
    predictive dialler1
    agent training1
    outbound call centre1
    agent monitoring1
    remote agent1
    agent management1
    web pay1
    call centre optimisation1
    outbound call management1
    workforce optimisation1
    About Premier Technologies0
    agent simulation training0
    inbound customer management0
    outbound customer management0
    outbound email management0
    remote telephony agent0

    www.premier.com.au - 2009-03-10

  2. On-Demand Call Center Agent Management Solutions - Knowlagent

    Knowlagent provides on-demand call center agent management to more than 200,000 call center agents around the world every day. Knowlagent clients use our ...
    training5
    sales5
    coaching4
    communications3
    coach3
    hire3
    customer service3
    train3
    call center2
    hiring2
    manage2
    performance management2
    loyalty2
    retention2
    communicate2
    supervisor2
    contact center2
    call centre2
    regulatory compliance2
    customer experience1
    contact centre1
    turnover1
    attrition1
    aht1
    fcr1
    supervise1
    first call resolution1
    agent management1
    average handle time1
    handle time1
    speed to answer1

    www.knowlagent.com - 2009-02-06

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